Privacy policy

1. Scope

This policy applies to studio owner accounts that sign in with Google to use the GenBooth service — managing the credit balance, topping up credits and tracking the studio's usage history.

2. Data we collect

• From Google when you sign in: your (verified) email and display name. We do not store your Google profile picture, we do not store Google access or refresh tokens, and we do not store the IP address or browser information of the sign-in session.
• Entered by you: the studio name and a contact phone number.
• When you sign up for a trial: an administrator reviews your email, Google display name, studio name and the phone number you entered to decide whether to approve or reject the request; we record the outcome of the review (time and reviewer) and, if the request is rejected, the reason.
• Generated when you use the service: your credit balance and history, credit top-up orders, bank transfer details received from Sepay (amount, reference code, time, transfer description), and a log of administrator actions on your account (for example, locking/unlocking the account or approving/rejecting a trial).

3. Purposes of use

We use the data above to sign you in and authenticate your account, manage your credit balance, reconcile top-up transactions, support you when you contact us, and prevent abuse of the service.

4. Cookies

We set one necessary sign-in session cookie (its name starts with atd_studio) to keep you signed in, and cookies that remember the language you choose: atd_locale (kept on your device for up to one year) and atd_locale_session (cleared when you close the browser). There are no advertising or behavioural tracking cookies.

5. Sharing data with third parties

We share data only to the minimum extent necessary with: Google (for sign-in), Sepay and the banks involved (to confirm bank transfers), and storage/server infrastructure providers (Vercel, Neon). When you ask the assistant robot on the home page a question, its text is sent to OpenRouter (an AI model provider) to select a suitable pre-written answer; phone numbers and email addresses in the question are masked before it is sent, and we do not store the question. We do not sell your data to third parties.

6. Retention period

Account data is kept for as long as the account remains active. Credit history and top-up transactions are accounting records, so they are kept long term. If you request account deletion by emailing the support address below, we will delete or anonymise your identifying information (email, name, phone number, studio name); transaction records are kept in a form that is no longer linked to it.

7. Your rights

Under Decree No. 13/2023/ND-CP on personal data protection, you have the right to access your personal data, to request its correction or its deletion/anonymisation, and to withdraw any consent you have given. To exercise these rights, contact the support email below.

8. Contact

For any question about this privacy policy or any request concerning personal data, please email support@genbooth.vn.