Help

What is a credit?

The unit used for each AI task: ID photo outfit swap, Concept Copy, Outdoor Editorial, old-photo restoration, Fashion Photography and photo upscaling. See the cost of each task on the Pricing page.

Which apps does GenBooth have?

Seven apps on one machine: ID Photo, Concept Copy, Outdoor Editorial, Old Photo Restoration, Fashion Photography, Amazing Upscaler and Event Photobooth (weddings, birthdays, company events…).

Does Event Photobooth cost credits?

No. Event Photobooth does not use AI, so no credits are deducted: unlimited shooting, on-site printing, and guests scan a QR code to download their photos (Base plan and above). It only runs inside the GenBooth Kiosk app.

Where does the money guests pay by QR go?

From the Base plan, the studio connects its own Sepay account on the QR Payments page — guests' money goes straight to the studio's bank account, and GenBooth never holds the money.

How do I sign up for the trial?

Click "Start free trial", sign in with Google, then enter your studio name and phone number. That's it — you can use the Free plan right away and get 4 trial credits, with no waiting for approval.

Do I have to wait for approval after signing up?

No. Sign in with Google, enter your studio name and phone number and you can start using it right away. Accounts that violate the rules or abuse the service may be locked.

When do the credits I got at sign-up expire?

You get 4 credits once your profile is complete, valid for 7 days from the moment you receive them — they are used before purchased credits.

When do purchased credits expire?

They expire after 2 months without use or top-up — this clock only starts once per-task credit deduction officially opens.

Can't sign in from Zalo or Messenger?

Google blocks sign-in from the browser built into apps such as Zalo, Messenger and Instagram. Open the sign-in link in Chrome or Safari — the sign-in page detects this and shows you how when needed.

How many booths can one account use?

Booths per plan — Free: 1. Base: 1. Pro: 3. Studio: 10. All in one account.

How do I pay for a membership?

Scan the VietQR code with your banking app or MoMo — keep the transfer note unchanged so the system can reconcile automatically, with no need to wait for staff to confirm.

Does the membership renew and charge me automatically?

No. Renewal is manual — the system never charges you automatically; you only pay again after it expires.

Do I lose data when my membership expires?

You lose nothing. The account goes back to Free; booths beyond the Free limit are paused (not deleted), and upgrading again reopens them immediately without reconnecting the machine.

Do membership credits roll over from month to month?

No. Credits are reissued every month according to your plan — even if you pay yearly, credits are still granted month by month (not all at once for the year) and do not accumulate: whatever is unused in a month does not carry over to the next.

Do I lose my sign-up trial credits when I buy a membership?

Yes — trial credits are replaced by the plan's credits at the first monthly credit grant after purchase.

How does the Free plan differ from paid plans?

The Free plan stamps "GenBooth" on served photos and keeps photos in the album for only 24 hours; every paid plan (Base and above) has no stamp and keeps photos longer (7–90 days depending on the plan).